The charge for No show or cancellation penalties according to the policy will be automatically charged to the credit card entered to generate the reservation. Upon check-in, guests must present a photo ID and the credit card used on the website for the total payment or guarantee payment.
(1) Cancellations: The cancellation window without penalty begins at the start of the check-in day. For example, if check-in is on January 1st and the policy allows cancellations up to 2 days before, cancellation must be made before 11:59 pm on December 29th. Exceptions may be considered, subject to hotel authorization.
(2) Early Departure or No Show: Early departure or no show will result in 100% cancellation and penalty. Exceptions may be considered, subject to hotel authorization.
(3) Reservation Modification: "Non-Refundable" reservations do not allow changes in dates or names. Extending the reservation implies prolonging the original policies and restrictions. Exceptions may be considered, subject to hotel authorization.
(4) Refunds: No refunds will be issued for late check-in or early check-out. In flexible bookings with full or partial refund for cancellations, refunds will be processed within 10 business days after the request and corresponding confirmation.
(5) Important: Stay extensions require a new reservation. All guests must be correctly registered at the time of booking; otherwise, additional costs may be incurred upon check-in. Availability of accommodation at the same property for additional guests is not guaranteed. Guests under 18 years old can only check in with an official parent or guardian. The price does NOT include applicable hotel service charges, optional incidental charges (such as minibar snacks or phone calls, etc.), or regulatory surcharges. The hotel will assess these fees, charges, and surcharges at the time of check-out.
Natural Disaster: Certificate for return valid for unused nights within 1 calendar year. Non-transferable or redeemable for cash. Subject to availability and restrictions.
Natural Disaster Alert: No penalty for date changes within 72 hours after the alert.
No Shows: No penalty from the issuance of the alert until 5 days after the hotel's return to normal.
Early Departure: Early departure without penalties, receiving a certificate for unused nights, valid for 1 year.
Rescheduling: Guarantee of original rate for travel within 1 year following the original date. Must be rescheduled within 30 days following the natural disaster, applying seasonal restrictions.
Policy Changes: The policy is subject to change without prior notice.
Phone: +52 998 877 0509
Email: hola@latriguenahotel.com
Av Vicente Guerrero Supermanzana 01 Manzana 24 Lote 4, Colonia Centro, 77400 Isla Mujeres, Q.R.